Process Mapping, Modeling & Analysis: A Two Day Seminar Presented In Partnership With Westchester Community College

How to Streamline and Redesign Business Processes

85% of your organization's quality and efficiency problems are built into its system. This course will enable employees to learn how to identify and eliminate unnecessary costs and activities that don't add value.

This practical, how-to-do-it seminar will arm you with the knowledge you need to analyze the way your organization really operates, to identify opportunities for dramatic improvement and to implement process changes that will have immediate impact on quality, customer service, productivity and financial performance. The skills learned in this seminar can be applied in large or small nonprofits focusing on a wide range of issues. 

You Will Learn How to:

• Identify and understand your organization's true core processes
• Recognize and remove activities that do not add value
• Eliminate system flaws that result in poor quality
• Document processes for knowledge management or BPM initiatives
• View customer/supplier relationships and their impact on your system
• Engage business leaders, users and customers in process change efforts

IMPORTANT NOTES:

• While most of the costs associated with this course are covered by a grant from SUNY with an additional subsidy from NPW, a small fee covers the required match. 
  
• Registrants must attend BOTH days. 
• Space is limited (15 capacity). NPW members have the first opportunity to enroll; others may be able to enroll on a space available basis.